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General Terms and Conditions of LOEWE Official online store
“LOEWE罗意威”官方线上旗舰店销售通用条款和条件

更新日期:【2022】年【6】月【13】日

These General Terms and Conditions of LOEWE Official online store govern the sale of merchandise and service provided by Loewe Commercial and Trading (Shanghai) Co., Ltd. ("LOEWE" or "we") to you and our relationship with the user through the LOEWE Official online store (“Official online store”). The sale is available only for purchases exclusively within the mainland China (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region).
LOEWE罗意威”官方线上旗舰店销售通用条款和条件》旨在规制罗意威商贸(上海)有限公司罗意威”或“我们”)通过【LOEWE罗意威】官方线上旗舰店(“线上旗舰店”)向用户(或称“您”)提供产品销售及服务时我们与用户的关系。销售仅针对完全在中国大陆发生的购买(仅为此之目的,不包括香港特别行政区、澳门特别行政区、台湾地区)

Please read this General Terms and Conditions of [LOEWE] Official online store and Privacy Policy (hereinafter collectively referred to as the "Terms and Conditions") carefully before placing an order through the Official online store of [LOEWE], especially the terms in bold and underlined, which contain important content and applicable exceptions and limitations related to your rights and obligations. If you have any questions, opinions or suggestions about these terms or conditions, please contact us through the contact information specified at the bottom of this Terms and Conditions (i.e., Article 25). We are very willing to provide you with feasible assistance.

Your use of the [LOEWE] Official online store to purchase merchandise or service specified otherwise, indicates your agreement to follow and to be bound by the Terms and Conditions and all applicable laws and regulations. These General Terms and Conditions may be modified from time-to-time by [LOEWE] in accordance with the changes in applicable laws and regulations and the operational requirements of the [LOEWE] Official online store. You can review the most current version of the Terms and Conditions at any time at the Mini program Store. If you do not wish to be bound by the Terms and Conditions, please do not place order via [LOEWE] Official online store. (You could still purchase our products or use our services through our offline stores or other channels.).  This Terms and Conditions is made in both Chinese and English. In case of any discrepancy between the two versions, the Chinese version shall prevail.
请您在通过【罗意威】线上旗舰店下订单之前仔细阅读本《LOEWE罗意威”线上旗舰店销售通用条款和条件》和隐私政策(以下统称为“本条款”),尤其是其中黑体字和加下划线的条款,这些条款含有与您的权利义务有关的重要内容以及可能对您适用的限制及除外规定。您对该等条款或内容有任何疑问、意见或建议,烦请通过本条款底部(第25条)公示的联系方式联系我们,我们非常愿意为您提供可行的协助。
如您使用【罗意威】线上旗舰店购买产品或使用我们的服务的,则表示您同意遵守本条款、以及其它适用的法律、法规等。根据适用的法律法规变化及【罗意威】线上旗舰店运营需要,【罗意威】可能对本条款不时进行修改。您可以随时通过:线上旗舰店(名称:【LOEWE罗意威线上精品店】)查阅本条款的最新版本。如果您不希望受本条款的约束,请停止通过【罗意威】线上旗舰店订购产品或使用我们的服务(您仍可以通过我们的线下门店或其他渠道购买我们的产品或使用我们的服务)。本条款以中文和英文书写,在中文和英文版本发生冲突时,应以中文版本为准。

1.REGISTER ACCOUNT
注册账户

You confirm that before you register an account on the [LOEWE] Official online store or purchase the products or services of [LOEWE], you should have the capacity for civil conduct required by the laws of the People's Republic of China to suit your actions. If you do not have the alleged capacity to act in accordance with your conduct, you shall act with the knowledge and consent of your guardian, and you and your guardian shall bear the legal consequences arising therefrom in accordance with the provisions of the law.
您确认,在您注册【罗意威】线上旗舰店账号或购买【罗意威】产品或服务前,您应当具备中华人民共和国法律规定的与您行为相适应的民事行为能力。若您不具备前述与您行为相适应的民事行为能力,则您应在您的监护人知悉并同意的情况下行事,您及您的监护人应依照法律规定承担因此而导致的法律后果。

When you fill in the information, read and agree to the Terms and Conditions and complete the registration procedure according to the registration page of the [LOEWE] Official online store, you can get the account of the [LOEWE] Official online store. We only allow each customer to use one account on the [LOEWE] Official online store. You should provide authentic, accurate, complete and effective information to complete the real-name registration of the account.
当您按照【罗意威】线上旗舰店注册页面提示填写信息、阅读并同意本条款且完成全部注册程序后,您可获得【罗意威】线上旗舰店账户。我们只允许每位用户使用一个【罗意威】线上旗舰店账户,您应提供真实、准确、完整、有效的信息,以完成账户的实名注册。

After your successful registration, you can use the registered account and password to log on to the [LOEWE] Official online store and enjoy our services. Any changes in the information provided at the time of registration should be updated in a timely manner. The legal consequences and responsibilities arising from the untruthfulness, inaccuracy, incompleteness or invalidity of the information or information provided by the users shall be borne by the users themselves. If there is evidence of improper registration or misuse of multiple accounts, such as causing losses to [LOEWE] and related parties, we can freeze or close accounts, cancel orders, refuse to provide services and other measures, you should also be liable for compensation.
在您注册成功后,您可凭借注册的账户和密码登录【罗意威】线上旗舰店并享受我们的服务。注册时提供的资料发生任何变动,您应及时更新。因提供的资料或信息不真实、不准确、不完整或无效而产生的法律后果和责任由用户自行承担。如有证据证明您存在不当注册或不当使用多个账户的情形,我们可采取冻结或关闭账户、取消订单、拒绝提供服务等措施,如给【罗意威】及相关方造成损失的,您还应承担赔偿责任。

You should keep you account and password properly. You shall understand that [LOEWE] is unable to verify whether you used the account and password yourself, so you are responsible for the actions you performed through the account and password. If you find any unauthorized use of the account, you should inform us immediately. You shall understand that [LOEWE] needs reasonable time to act on your request. [LOEWE] cannot and will not be liable for any loss or damage caused by any actions that you fail to maintain account security and take place under your account.
您应妥善保管账户和密码。您理解,【罗意威】无法核实是否是您本人使用该账户和密码,因此您应对通过该账户和密码实施的行为负责。如您发现任何非授权使用账户的行为,您应立即通知我们。您理解,【罗意威】需要合理时间对您的请求采取行动。对于您未能维持账户安全而在您账户下发生的所有行为,【罗意威】不能也不会对因此产生的任何损失或损害承担责任。

2. ORDERS
订单

Purchase method: You can click on the [LOEWE] Official online store to select the products you want to purchase, and add to the shopping bag, then make the payment according to the website instructions.
Customers may place orders via [LOEWE] Official online store only (“place an order”): Orders paid online are complete  once the online full payments are duly accepted.

You acknowledge and understand that orders on Internet environment exist the characteristics of instantaneity, concurrency, etc. and we may not update the product inventory status promptly. Accordingly, please note even orders placed by you are valid, if we find that the products are out of stock, we will contact you, and you agree that we can adjust the delivery date or arrange a refund for you.
Orders placed by other types of users (e.g. enterprises, organizations or individuals not consuming for their own use) are completed and valid when [LOEWE] notifies users of the successful delivery of the products in SMS, e-mail or other written forms.
Before the order becomes valid, you have the right to modify the input error. When you place your order, please confirm the name, price, quantity, model, specification, size, contact address, telephone number, consignee and other information of the purchased goods carefully.
Before the order becomes valid, we can refuse to accept or cancel the order you have placed.
Once the order is completed and valid, the order may not be modified or cancelled by users’ own operation. Users shall call customer service phone 400-668-9028  as per orders needed to be modified or cancelled. Where users purchase personalized customization products, orders shall not be modified or cancelled once validation.
买方式:您可以在【罗意威】线上旗舰店点击选择希望购买的产品,并加入购物袋后根据页面提示付款购买即可。
消费者可以通过【罗意威】线上旗舰店订购产品(下称“下订单”):全款在线支付的订单自支付完成时成立并生效。
您知悉并理解,互联网环境的订单存在瞬时性、并发性等特点,我们可能无法及时更新产品库存信息。因此请您注意,即便在您提交的订单生效后,如果【罗意威】发现产品为缺货状态,罗意威将与您联系,您同意【罗意威】可调整发货期或为您办理退款
其他类型的用户(例如企业、组织或非消费自用的个人等),当【罗意威】以短消息/电子邮件/或其他书面方式通知用户订购的产品成功发货时,该订单成立并生效
订单生效前,您有权修改输入错误。在您提交订单时,请您务必仔细确认所购产品的名称、价格、数量、型号、规格、尺寸、联系地址、电话、收货人等信息。
订单生效前,我们可以拒绝接受或取消您已提交的订单。
订单一旦成立并生效,用户将不能通过自行操作修改或取消订单,用户需要修改或取消订单应拨打客户服务部电话400-668-9028。用户购买个性化定制产品的,订单生效后不得修改或取消。

Upon confirmation, the order will be sent to [LOEWE] for processing. While every effort will be made to ensure the color, design, place of origin and style of the [LOEWE] products displayed on the [LOEWE] Official online store are representative of the original products, slight variations may occur for technical, batch and other reasons.
您下订单后,订单将发送至【罗意威】进行处理。我们将作出一切努力以保证在【罗意威】线上旗舰店中展示的【罗意威】产品的颜色、设计、风格和产地等信息代表了原始产品,但因技术、批次或其他原因可能出现轻微的差异

Unless otherwise provided by law, [LOEWE] shall not be liable for any error or inaccuracy in the photographs or graphical representations of [LOEWE] products displayed on the [LOEWE] Official online store. If the user has any questions about the products, they may contact the user service department by emailing Customer.service@cn.loewe.com or calling 400-668-9028. 
除非法律另有规定, 【罗意威】不应就在【罗意威】线上旗舰店中展示的【罗意威】产品的照片或图示中的任何错误或不准确承担责任。如果用户对产品有任何疑问,用户可以发送邮件至Customer.service@cn.loewe.com 或拨打400-668-9028联系客户服务部。

We shall be entitled to refuse any order exceeding certain number of product (s). Quantity limits may apply to orders for certain products, and we may limit the quantity with the same SKU purchased in a single order or associated orders. Any order that exceeds the quantity limit will not be accepted. Should you have any queries, please call our customer service center 400-668-9028  for more detailed information on these products.

We will also be entitled to refuse any order: (i) placed by a User with whom there is a dispute relating to the payment or delivery of a previous order; or (ii) not in accordance with these terms or conditions.

We will notify the User if it finds that the order does not comply with these terms or conditions, either directly on the Site or by telephone, email or SMS. If the User fails to correct any error or noncompliance with these terms or conditions contained in your order with [LOEWE] within a period of 5 calendar days following the notification, [LOEWE] reserves the right to cancel the order altogether, as well as the payment.

我们有权拒绝某一超过特定数量的订单,即:数量限制可能适用于某些产品的订单,我们可能会限制单个订单或相关联订单购买同类型产品的数量。任何超出数量限制的订单将不被接受。如有任何问题,您可通过拨打客户服务部电话400-668-9028获取有关该等产品的更多信息。
我们还有权拒绝以下订单:(i)对之前的订单中的付款或发货尚存争议的用户所下订单;或(ii)不符合本条款的订单。
如果我们发现订单不符合本条款之规定,将直接在线上旗舰店相关页面或者通过电话或邮件或短信通知用户。如果用户在收到上述通知后的5日内未能更正其向【罗意威】所下订单中所包含的错误或者与本条款不相符合之处,【罗意威】保留完全取消订单和付款的权利。

In the following circumstances, [LOEWE] has the right to cancel your order without any liability or compensation. If you have made the complete payment, we will refund you via the original payment method:           
1. [LOEWE] believes that you have violated the Terms and Conditions, laws and regulations, or that there are fraud and other violations of the principles of fairness and good faith.           
2. [LOEWE] cancelled the order by consensus with you;            
3. The delivery address or information you left is incomplete or obviously incorrect (on the premise that you have reserved the correct contact information, we will take the initiative to try to contact you to complete or correct the delivery address and information, if we cannot contact you, we have the right to cancel the order first);            
4. Other circumstances in which [LOEWE] may cancel an order as provided for in the Terms and Conditions, as well as cases in which laws and regulations permit the cancellation of an order.

在下列情况下,罗意威有权取消您的订单,并无须承担任何责任或提供任何补偿;若您已付款的,我们会通过原付款方式向您退回您已支付的相关货款:
1. 【罗意威】认为您违反了本条款、法律法规规定或者存在欺诈等违背公平和诚实信用原则的情形
2. 【罗意威】和您协商一致取消的;
3. 您留的配送地址或信息不全或明显错误的(在您已经预留正确联系方式的前提下,我们将会主动尝试联系您补全或更正配送地址及信息,若我们无法与您取得联系,我们有权先行取消订单);
4. 其他本条款规定的【罗意威】可取消订单的情况,以及法律法规允许取消订单的情形。

3. AVAILABILITY
产品供应

We reserve the right to update the information of assortment of items offered on the [LOEWE] Official online store from time to time without prior notice to the user.
我们保留对在【罗意威】线上旗舰店中所供应产品的种类搭配信息不时进行更新的权利,而无须事先向用户发出通知。

Before completion/validation of the order, in the circumstance that any item a user selects becomes unavailable, the user service department will inform the user according to the contact information provided by the user as soon as possible. The user will have the option to choose another product or cancel their order, unless the order which was made was a multiple order, in which case the user service department will inform the user according to the contact information provided by the user which part of the order will ship. The user will only be charged for the part of the order which is shipped and may then choose another item to replace the unavailable item, which will be processed as a separate order.
订单成立/生效前,如果用户挑选的任何产品无法供应,客户服务部将尽快根据用户预留的联系方式通知用户。用户将有权选择其他产品或取消其订单,除非已作出的订单为多项订单;在多项订单的情况下,客户服务部将根据用户预留的联系方式通知用户订单中将发运的部分。用户将仅就发运部分的订单支付费用,并可以届时选择其他产品以替换无货产品(替换将按照另外一张订单予以处理)。

4. PLACE AN ORDER
创建订单

In order to process the order, the user must click the 'complete purchase' option or some other options that represent for confirming the purchase on the [LOEWE] Official online store. After the user placing the order, the order will be submitted to [LOEWE] for processing, and the user has the right to modify the input error of the order by calling400-668-9028. [LOEWE] records evidence of all transactions between [LOEWE] and its users. In the event of a dispute between [LOEWE] and one of its users relating a transaction conducted on the [LOEWE] Official online store, the data recorded by [LOEWE] shall be treated as evidence of the details of the transaction.
为处理订单,用户必须点击【罗意威】线上旗舰店中的“完成购买”选项或其他表示确认购买的选项。在用户下订单后,订单将被发送至【罗意威】 进行处理,订单生效前,用户有权通过拨打客户服务部电话400-668-9028修改输入错误。【罗意威】依法【罗意威】与其用户之间的所有交易的证据进行存档。如果【罗意威】与其用户对在【罗意威】线上旗舰店中进行的交易发生争议,【罗意威】存档的数据应被作为交易细节的证据。

5. PRICES, PAYMENTS AND INVOICE
价格、支付和发票

The prices of [LOEWE] products are indicated in CNY including taxes and shipping costs. Unless you can place the order directly and successfully and complete the full payment, the relevant price information is for reference only and should not be regarded as an offer or commitment in any legal sense.
【罗意威】产品的价格以人民币表示,包括税金和运费。除非您可以直接成功提交订单并完成全部支付,否则相关价格信息仅供参考,不应当视为任何法律意义上的要约或承诺。

We reserve the right to modify the price of products offered on the [LOEWE] Official online store at any time without prior notice to the user. The user will be charged the prices displayed on the [LOEWE] Official online store at the time the order becomes effective provided that the products are available at that time.
我们保留对【罗意威】线上旗舰店中所供应产品的价格进行修改的权利,而无须事先通知用户。用户将被收取【罗意威】线上旗舰店在订单生效之时所标示的价格,前提是产品在该时间有货。

The user is required to pay (either full amount or prepayment) for any order placed on the [LOEWE] Official online store within the time limit specified. We only accept payment via payment channels provided online.  
对于用户在【罗意威】线上旗舰店中所下的任何订单,用户应当在我们要求的时限内进行支付(全部货款或预付款。我们仅接受以所提供的支付方式在线进行的付款。

In consideration of transaction security, you promise that you are the legal holder of account for payment. You hereby agree that for any order that we consider suspicious or unusual, we have the right to ask you to verify your identity and payment account information before dispatching. If you do not follow our instructions to verify such information or we find that there is any situation endangering the security of the transaction, we have the right to cancel your order in accordance with the provisions of the Terms and Condition, and return the relevant payment you have paid to you through the original payment method.
基于交易安全的考虑,您承诺您是该付款账户的合法持有人。您特此同意,对于我们认为可疑或存在异常的任何订单,我们有权要求在发货前进一步核实您的身份和付款账户信息。若您未遵循我们的指示核实该等信息或我们发现存在任何危害交易安全的情形,我们有权根据本条款之规定,取消您的订单,并通过原付款方式向您退回您已支付的相关货款。

All orders are payable in CNY. Please note that your order must contain both a mainland China billing and mainland China delivery address (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region). Orders with billing or shipping address other than a mainland China address will not be processed.
所有订单均应以人民币支付。请注意,您的订单必须包括一个中国大陆的账单和送货地址(仅为此之目的,不包括香港特别行政区、澳门特别行政区、台湾地区)。提供非中国大陆的账单或送货地址的订单将不被处理。

The products on the Official online store are invoiced by Loewe Commercial and Trading (Shanghai) Co., Ltd.If the user needs an invoice for the purchased product, please fill in the relevant information in the invoice information field on the relevant webpage of the Official online store. If the user fails to fill in any information, the invoice header will be "Personal". [LOEWE] will issue a retail VAT invoice based on the information provided by the Customer. The invoice category displayed in the VAT invoice is the actual category of the product purchased by the Customer, and the amount is the amount actually paid by the Customer.
The Customer could choose to receive paper invoice or electronic invoice. If the Customer chooses to receive paper invoice, [LOEWE] will send the invoice to the address specified by the Customer, and the fee arising therefrom will be borne by [LOEWE]. If there is mistake on the invoice title, content or amount of the invoice found by the Customer after receipt due to the reason of [LOEWE], the Customer could contact [LOEWE]  within [30] days since the issuance date, [LOEWE]  will re-issue the invoice upon receiving the original one and the fee arising therefrom will be borne by [LOEWE].

线上旗舰店售出的产品由【罗意威商贸(上海)有限公司】开具发票。如果您需要所购买产品的发票,请在线上旗舰店相关页面的发票信息栏填写相关信息。如果您未填写任何信息,则默认的发票抬头为个人【罗意威】将根据您提供的信息开具零售增值税发票。增值税发票中显示的发票类别为您所购买产品的实际类别,金额为您实际支付的金额。

如果您收到发票后,发现由于【罗意威】的原因导致发票的抬头、内容或金额不正确,请从开票日期起【30】天内联系【罗意威】【罗意威】将在收到原始发票后为您更换发票,相关费用由【罗意威】承担。

6. RESERVATION OF TITLE
所有权保留

Products ordered by users will remain the responsibility of [LOEWE] until signed and received by the user.  The user accepts and bears all risk for the goods (including loss, theft, or damage of any products) after receipt of shipment.
用户订购的产品将由【罗意威】负责,直至由用户签收。用户接受并承担在收货后产品的所有风险(包括任何产品的损失、被盗或损坏)。

7. DELIVERY ZONE
送货区域

We will delivery only to addresses within mainland China. Any delivery address situated outside this zone will be refused during the ordering procedure. We will not process any order for which a post office box address is provided. We will not ship to hotels. Goods will be shipped to the delivery address specified during the ordering process. Users may specify only single addresses for each order.
我们将仅送货至中国大陆的地址。位于该区域之外的任何送货地址将在订购程序中被拒绝。我们将不会处理仅提供了邮政信箱地址的任何订单。我们将不会送货至酒店。订购产品将被运送至在订购程序中确定的送货地址。用户仅可以为每份订单提供一个地址。

8. SHIPPING
运输

Order will be dispatched within seven (7) business days from the order confirming date through a third party express/courier service, unless extraordinary cases beyond [LOEWE]’s control in which the user will be contacted.
订单将在订单生效后七(7)个营业日内通过第三方快递/邮递服务进行分派发送,除非发生【罗意威】控制之外的特殊情况(发生此类情形我们将联络用户)。

For the pre-order items, please refer to the estimated dispatch date on product description page.
预售产品的预计发货日期产品介绍页面上的描述为准。

Items will be shipped in an individual parcel including product, packaging, terms & conditions of service, packing list, acknowledge letter, user card (blank or with personalized calligraphy) and jewelry certification, whichever is applicable.
产品将以单个包裹运输,包括(如适用)产品、包装、服务条款和条件、装箱单、感谢信、用户卡(空白或有个性化字体)及珠宝证书。

A signature of an adult is required in order to receive the parcel.
接收包裹需要成年人签字。

9. PROBLEMS OF DELIVERY
送货问题

Any failure to deliver or a delivery exceeding ten [10] calendar days from the shipment date should be reported to our user service department as soon as possible. In order for your claim to be accepted, please notify us within a maximum of fifteen [15] calendar days from the date of validation of your order. Once you confirm receipt of the ordered products, you should check the products to confirm accuracy. If the products received by you do not conform with the original order, or you are not satisfied, you should immediately contact the user service department by emailing Customer.service@cn.loewe.com or calling 400-668-9028 and you may request a return or exchange in accordance with the Return Policy.
未能送货或者自发运日期起超过十(10)个日历日的送货应尽快向我们的客户服务部报告。为了使您的请求被接受,请在您的订单的生效之日起不超过十五(15)个日历日内通知我们。一旦您确认收到所订购的产品,您应检查产品以确认准确性。如果您收到的产品与原始订单不符,或者您不满意,您应立即发送邮件至Customer.service@cn.loewe.com 或拨打400-668-9028联系客户服务部,并且您可以根据退货政策要求退货或换货。

10. RETURN POLICY
退货政策

You may return any non-customized product purchased from [LOEWE] Official online store within seven [7] days from the date of receipt for a refund.
您可以在收到产品之日起七(7)日内将任何在【罗意威】线上旗舰店购买非定制产品通过线上旗舰店的售后页面申请退货。

The products requiring refund must meet the following conditions:

1. It shall be intact and shall not be contaminated or damaged;
2. The product identification and label (including anti-counterfeiting signs) must be attached to the product in good condition;
3. The following special terms apply to the return and/or replacement of perfumes and skin care products (if any, such as body creams, facial cleansings, etc.): In consideration of the hygiene and quality problems of the products, the disposable packages such as transparent sealing film / sealing sticker shall not be opened or damaged when the above products are returned. If such one-time packaging has been opened, [LOEWE] will reject the return and/or replacement application of such products.
4. The following special provisions apply to the return and/or replacement of underwear, socks and other such products: for the sake of personal safety and life health, the original packaging of such products shall be intact when returned. If the original package has been opened or removed, [LOEWE] will reject the return and/or replacement application of such products.

Please note that in addition to the above requirements, in order to confirm the purchase channel of the returned or exchanged products, all returned or exchanged products must be returned with the original sales documents and invoices, and the original packaging (such as packaging boxes, accessories, gaskets, protectors, brochures, etc.) that meets the requirements of laws and regulations, all returns and exchanges are subject to a quality assurance inspection process before they are accepted. [LOEWE] reserves the right to refuse returns of products that fail to meet the above conditions or returned after the deadline indicated above.

[LOEWE] also reserves the right to demand compensation for any damage caused by the Customer's negligent conduct or misconduct when returning products. [LOEWE] cannot be held liable for lost or stolen products beyond its control, or for returns to the wrong address, or for delivery delays of returned products beyond its control, it being understood that the Customer assumes all risks of returns. The Customer is also responsible for providing proof of return.

所有要求退货的产品在退回时必须满足以下条件:

1. 须为完好的,不得受污、受损;
2. 商品标识、标签(包括防伪标志)须完好附着在产品上;
3. 以下特殊条款适用于香水,香氛产品(如香氛蜡烛),香皂,洗手液及护肤品(如有)的退换货:考虑到产品的卫生问题和品质问题,上述产品在退回时均不得打开或破坏透明密封膜/密封贴等一次性包装。如该等一次性包装已开封,【罗意威】将拒绝该产品的退换货申请;
4. 对于内衣内裤、袜子等产品的退换货适用以下特殊条款:出于人身安全和生命健康的考虑,该类产品在退回时原包装应完好。如原包装已开封或已拆除,【罗意威】将拒绝该产品的退换货申请。

敬请注意,除满足上述要求之外,为确认退货或换货产品的购买渠道,所有退货或换货产品在退回时均须附带原始销售单据及发票并满足法律法规要求的原始包装(例如,包装盒、配件、衬垫、保护物、宣传单等),并且在被接受前均需要通过质量检验。若产品不满足上述条件或在上述截止日期后退回,则【罗意威】保留拒绝对退回产品进行退货或换货的权利。

对于因顾客的疏忽行为或不当行为对退回的产品造成的任何损害,【罗意威】亦保留要求损害赔偿的权利。如发生超出【罗意威】控制范围的产品丢失或被盗、或退货地址错误、或发生超出【罗意威】控制范围的退回产品配送延误,双方理解您将承担全部退货风险。


For return inquiries, please contact user service department by email Customer.service@cn.loewe.com  or calling 400-668-9028.
对于退货问题,请发送邮件至Customer.service@cn.loewe.com或拨打400-668-9028联系客户服务部。

11. REPAIRS
维修

For repair inquiries, please contact user service department by email Customer.service@cn.loewe.com or calling 400-668-9028.
对于维修问题,请发送邮件至Customer.service@cn.loewe.com或拨打400-668-9028联系客户服务部。

12. AUTHENTICITY GUARANTEE
真品保证

We guarantee the authenticity of all products purchased through [LOEWE] Official online store.
我们保证,通过【罗意威】线上旗舰店购买的所有产品均为真品。

13. GOVERNING LAW
管制法律

All transactions on the [LOEWE] Official online store are subject to the laws of People’s Republic of China (for this purpose only, excluding Hong Kong SAR, Macao SAR and Taiwan Region). Any disputes arising from the Terms and Condition (or other clauses, rules and policies referred to therein) or relating to the Terms and Conditions (or other clauses, rules and policies referred to therein) shall first be settled through friendly consultation. If fails, such disputes shall be submitted to the jurisdiction of the Chinese courts where Loewe Commercial and Trading (Shanghai) Co., Ltd. registered.
在【罗意威】线上旗舰店中进行的所有交易均受中华人民共和国(仅为此之目的,不包括香港特别行政区、澳门特别行政区、台湾地区)法律管辖。本条款(或其中提及的其他条款、规则和政策)引起的或与本条款(或其中提及的其他条款、规则和政策)有关的任何争议或纠纷,应首先通过友好协商的方式解决。若协商不成的,该等争议或纠纷应提交至罗意威商贸(上海)有限公司注册地有管辖权的中国法院管辖。

14. DISCLAIMERS AND LIMITATIONS OF LIABILITY
免责和责任限制

Unless otherwise provided by law, under no circumstance whatsoever shall we be liable for any loss arising out of or in connection with the use of the [LOEWE] Official online store.
除非法律另有规定,在任何情况下,我们均不应对因使用罗意威线上旗舰店而产生的或与之相关的任何损失承担责任。

Other than as required by applicable consumer protection law, insurance law or other relevant applicable laws, if any, in no event will we be liable for errors or omissions in this information of [LOEWE] Official online store or for any losses or damages, direct, indirect, incidental, special or consequential resulting from your use or misuse of, or reliance on, any such information.
除非适用的消费者保护法或保险法等法律另有要求(如有),在任何情况下,我们均不应对罗意威线上旗舰店中的信息的错误或遗漏承担责任,或对您使用或滥用、或依赖该等信息而导致的任何直接的、间接的、附带的、特别或后果性的损失或损害承担责任。

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF US TO YOU FOR RELEVANT DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS AND CONDITIONS OR YOUR USE OF THE [LOEWE] Official online store OR ANY PRODUCT ORDERED VIA THE [LOEWE] Official online store.
在任何情况下,我们就由于本条款、或者您对【罗意威】线上旗舰店的使用或通过【罗意威】线上旗舰店订购的任何产品所产生的全部损害、损失和诉由而向您依法承担相应的责任(不论基于合同或侵权,包括但不限于过失或其他)。

To the fullest extent permitted by law, THE [LOEWE] Official online store, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS AND MATERIALS, IS PROVIDED "AS IS," "AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED.  WE DO NOT WARRANT THAT THE [LOEWE] Official online store OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED.  WE MAKE NO WARRANTY THAT THE [LOEWE] Official online store WILL MEET USER’S REQUIREMENTS.  WEALSO ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE [LOEWE] Official online store OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE [LOEWE] Official online store.  IF YOU ARE DISSATISFIED WITH THE [LOEWE] Official online store, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE [LOEWE] Official online store, unless otherwise provided by law.  
在法律允许的最大程度内,【罗意威】线上旗舰店,包括但不限于所有服务、内容、功能和材料,均以“按现状”、“可用”的方式提供,不作任何类型的保证(无论明示或暗示),包括但不限于对信息、数据、数据处理服务、正常运行时间或不中断访问的任何保证,关于信息的可获得性、准确性、有用性或内容的任何保证,及对所有权、不侵权、适销性或对某一特定目的的适用性的任何保证;并且,我们在此对任何和所有该等保证(无论明示或暗示)免责。我们不保证,【罗意威】线上旗舰店或其包含的服务、内容、功能或材料将是及时的、安全的、不中断的或无错误的,或者缺陷将被改正。我们不保证,【罗意威】线上旗舰店将满足用户的要求。此外,我们不应对由于您对【罗意威】线上旗舰店的访问、使用或浏览,或由于您对来自于【罗意威】线上旗舰店的任何材料、数据、文本、影像、录像或音响的下载而对您的计算机设备或其他财产造成的损害,或病毒、蠕虫病毒、木马病毒或可能使您的计算机设备或其他财产感染的其他有害物质负责并承担责任。如果您对【罗意威】线上旗舰店不满意,您唯一的救济是停止继续使用【罗意威】线上旗舰店,但法律另有规定除外。

15. Privacy Policy
个人信息处理规则

We respect and protect your privacy. For the collection, use, sharing and protection of your personal information, please refer to our Privacy Policy. The Privacy Policy forms an integral part of the Terms and Conditions.

我们尊重和保护您的隐私。有关您个人信息的收集、使用、分享和保护请见我们的《个人信息处理规则》。 《个人信息处理规则》构成本条款不可分割的一部分。

If you would like to query, correct or delete the information and content you sent to or provided to [LOEWE], or wish to de-register the account, please refer to the Privacy Policy and follow the steps provided therein.
您若希望对您所发送或提供的信息和内容进行查询、更正、删除,或者希望注销账户的,请查看《个人信息处理规则》并按照其相关内容进行操作。

16. INDEMNIFICATION
补偿

You agree to defend, indemnify and hold [LOEWE], its affiliates, and its and their directors, officers, employees and agents harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use of the [LOEWE] Official online store, your placement or transmission of any, content, information, software or other materials through the [LOEWE] Official online store, or your breach or violation of the law or of the Terms and Conditions, excluding the gross negligence or willful misconduct of [LOEWE]. [LOEWE] reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with [LOEWE]’s defense of such claim.
对于因您使用【罗意威】线上旗舰店、您通过【罗意威】线上旗舰店放置或传输的任何内容、信息、软件或其他材料、或您违反法律或本条款,而以任何方式产生的任何和所有索赔、责任、成本和费用(包括合理的律师费),您同意补偿【罗意威】、使其不受损害并为其抗辩(但因【罗意威】重大过失或故意不当行为引起的前述情形除外)【罗意威】保留对将由您补偿的任何事项、完全自行进行抗辩和控制的权利(自担费用);在此情形下,您同意就对该等索赔的抗辩【罗意威】进行合作。

17. PROHIBITED CONTENT
禁止内容

You shall not: (i) engage in spidering, “screen scraping,” “database scraping,” harvesting of e-mail addresses, wireless addresses or other contact or personal information, or any other automatic means of accessing, logging-in or registering on the [LOEWE]社会信誉体社会信誉体 Official online store or for any services or features offered on or through the [LOEWE] Official online store, or obtaining lists of users or obtaining or accessing other information or features on, from or through the [LOEWE] Official online store or the services offered on or through the [LOEWE] Official online store, including, without limitation, any information residing on any server or database connected to the [LOEWE] Official online store or any services offered on or through the [LOEWE] Official online store; (ii) obtain or attempt to obtain unauthorized access to computer systems, materials, information or any services made available on or through the [LOEWE] Official online store through any means; (iii) use the [LOEWE] Official online store or the services made available on or through the [LOEWE] Official online store in any manner with the intent to interrupt, damage, disable, overburden, impair the [LOEWE] Official online store or such services, or interfere with any other party’s use and enjoyment of the [LOEWE] Official online store including, without limitation, sending mass unsolicited messages or “flooding” servers with requests; (iv) use the [LOEWE] Official online store or the [LOEWE] Official online store’s services or features in violation of [LOEWE]’s or any third party’s intellectual property or other proprietary or legal rights; or (v) use the [LOEWE] Official online store or the [LOEWE] Official online store’s services in violation of any applicable law. You further agree that you may not attempt (or encourage or support anyone else’s attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the [LOEWE] Official online store and the content or make unauthorized use thereof. You may not obtain or attempt to obtain any materials or information through any means not intentionally made publicly available or provided for through the [LOEWE] Official online store.
您不得:(i) 进行引擎蜘蛛抓取,“屏幕抓取”,“数据库抓取”,采集电子邮件地址、无线地址或其他联络信息或个人信息,或以任何其他自动方式访问、登入或注册于【罗意威】线上旗舰店、或在【罗意威】线上旗舰店中或通过【罗意威】线上旗舰店提供的任何服务或功能,或者获得用户清单,或者获得或访问【罗意威】线上旗舰店中的、或来自于【罗意威】线上旗舰店的其他信息或功能、或通过【罗意威】线上旗舰店获得或访问其他信息或功能、或者获得或访问在【罗意威】线上旗舰店中或通过【罗意威】线上旗舰店提供的任何服务中的、或来自于该等服务的任何其他信息或功能、或通过该等服务而获得或访问其他信息或功能,包括但不限于,与【罗意威】线上旗舰店或在【罗意威】线上旗舰店中或通过【罗意威】线上旗舰店提供的任何服务相连接的任何服务器或数据库中的任何信息;(ii) 通过任何方式获得或试图获得,对计算机系统、材料、信息或在【罗意威】线上旗舰店中或通过【罗意威】线上旗舰店可以获得的任何服务的未经授权的访问;(iii) 以中断、损害【罗意威】线上旗舰店或服务,或使得【罗意威】线上旗舰店或服务发生瘫痪、超负荷,或对【罗意威】线上旗舰店或服务进行破坏为目的,而使用【罗意威】线上旗舰店或在【罗意威】线上旗舰店中或通过【罗意威】线上旗舰店可以获得的服务,或者干扰任何其他方对【罗意威】线上旗舰店的使用和享用,包括但不限于,发出大量不是根据要求而发出的信息或大量请求;(iv) 违反【罗意威】或任何第三方的知识产权或其他专有或合法权利而使用【罗意威】线上旗舰店或【罗意威】线上旗舰店的服务或功能;或者(v) 违反任何适用法律而使用【罗意威】线上旗舰店或【罗意威】线上旗舰店的服务。您进一步同意,您不会试图(或鼓励或支持其他人试图)采用技术手段规避或者绕开、进行反向工程、破译,或另行更改或干扰【罗意威】线上旗舰店及内容,或未经授权使用【罗意威】线上旗舰店及内容。您不得通过任何方式获得或试图获得任何材料或信息,如该等材料或信息并非是有意向公众提供或通过【罗意威】线上旗舰店予以提供的材料或信息。

18. VIRUSES, HACKING AND OTHER OFFENSES
病毒、黑客和其他侵犯

You must not misuse [LOEWE] Official online store by knowingly introducing viruses, trojans, worms, logic bombs or other content which is malicious or technologically harmful. You must not attempt to gain unauthorized access to [LOEWE] Official online store, the server on which the [LOEWE] Official online store is stored, or any server, computer or database connected to [LOEWE] Official online store. You must not attack [LOEWE]Official online store via a denial-of-service attack or a distributed denial-of-service attack.
您不得通过有意引入病毒、木马病毒、蠕虫病毒、逻辑炸弹病毒或其他恶意的或技术上有害的内容,而对【罗意威】线上旗舰店进行不当使用。您不得尝试未经授权访问【罗意威】线上旗舰店、储存【罗意威】线上旗舰店的服务器,或者与【罗意威】线上旗舰店相连接的任何服务器、计算机或数据库。您不得通过拒绝服务攻击或分布式拒绝服务攻击的方式攻击【罗意威】线上旗舰店。

19. CHANGE AND TERMINATION
变更与终止

In accordance with the changes of national laws and regulations and the needs of safeguarding trade order and protecting consumers rights and interests, we may amend the Terms and Conditions and announce its supplementary agreements (hereinafter referred to as "matters of change"). If you disagree with the matters of change that have come into force, you should stop using the [LOEWE] Official online store on the effective date of the matters of change. The change will not be effective for you. If you continue to use the [LOEWE] Official online store after the matters of change have come into force, it will be deemed as you agree to the matters of change that have come into force.
We may decide to maintain or shut down the [LOEWE] Official online store at any time according to our business operation. If we shut down the [LOEWE] Official online store voluntarily, we will announce relevant information in the prominent position of the website 30 days in advance according to law.
If we believe that you are in breach of the Terms and Conditions, Privacy Policy or applicable laws, or that you embezzled other people's accounts, disrupted market order, took improper means to make profits, implemented endangering the security of the [LOEWE] Official online store or infringed the legitimate rights and interests of the [LOEWE] Official online store, we may directly restrict, suspend or terminate your access to the [LOEWE] Official online store and/or its services without notice. We will bear no liability arising from the alleged actions.            
After termination of the Terms and Conditions, we will continue to fulfill the valid orders you placed during the period of the Terms and Conditions.            
After termination of the Terms and Conditions, we may keep relevant records in accordance with applicable law, but we do not promise to keep or file any personal data or content on this website you submitted in your personal satisfactory manner.
我们可根据国家法律法规变化及维护交易秩序、保护消费者权益需要,不时修改本条款、本条款的补充协议(下称“变更事项”)并公示。如您对已生效的变更事项不同意的,您应当于变更事项确定的生效之日起停止使用【罗意威】线上旗舰店,变更事项对您不产生效力;如您在变更事项生效后仍继续使用【罗意威】线上旗舰店的,则视为您同意已生效的变更事项。
我们可以根据经营情况决定维持或自主关闭有关【罗意威】线上旗舰店。若自主关闭的,我们将依法提前三十日在网站显著位置公示有关信息。
如果我们认为您违反了我们的《【罗意威】线上旗舰店销售通用条款和条件》、《隐私政策》或者适用法律,或者您盗用他人账户、扰乱市场秩序、采取不正当手段谋利、实施危害【罗意威】线上旗舰店安全或侵犯【罗意威】线上旗舰店合法权益等行为的,我们可以不作通知而直接限制、中止或终止您访问【罗意威】线上旗舰店和/或其服务,且不承担责任。
本条款终止后,对于您在本条款存续期间产生的交易订单合法有效的,我们将继续履行。
本条款终止后,我们可能会根据适用的法律,依法保留相关记录,但不承诺按照令您满意的方式保存、留档您在本网站提交、保存的任何个人数据或内容。

20. WAIVER
弃权

Our failure to exercise or enforce any right or provision of the Terms and Conditions will not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the parties and the court should endeavor to give maximum effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.
我们未能行使或执行本条款的任何权利或条款,将不构成对该等权利或条款的放弃。如果本条款的任何条款被有管辖权的法院确定为无效,双方同意,双方和法院应努力使得双方的意图最大程度的有效(如在该条款中显示的一样),并且本条款的其他条款应继续保持完全生效和有效。

21. SUPPLEMENTARY AGREEMENT
补充协议

Due to the rapid development of the Internet, this Terms and Conditions signed by you and [LOEWE] cannot fully list and cover all your rights and obligations with [LOEWE], nor can existing agreements guarantee that it fully meets the needs of future development. Therefore, applicable laws and regulations, as well as the legal statement, description of goods or services, and trade rules published on the [LOEWE] Official online store, which have been publicized according to law, shall be regarded as supplementary agreements to the Terms and Conditions.
由于互联网高速发展,您与【罗意威】签署的本条款并不能完整罗列并覆盖您与【罗意威】所有权利与义务,现有的约定也不能保证完全符合未来发展的需求。因此,适用之有效的法律法规,以及【罗意威】线上旗舰店发布的法律声明、产品或服务说明、交易规则等经依法公示的,视为本条款之补充协议。

22. INTELLECTUAL PROPERTY AND TRADEMARKS
知识产权和商标

All trademarks, logos and service marks (the "Trademarks") which appear on the [LOEWE] Official online store are registered and/or unregistered [LOEWE] trademarks and are the exclusive property of Loewe Commercial and Trading (Shanghai) Co., Ltd. and/or any of its subsidiaries or affiliates.  The Terms and Conditions, and all material, elements and content included on the General Terms and Conditions of [LOEWE]Official online store (including drawings, designs, illustrations, photographs, text, computer code, sound tracks, and graphics) which appear on the Terms and Conditions as well as the look and feel of the [LOEWE] Official online store, are the exclusive property of Loewe Commercial and Trading (Shanghai) Co., Ltd. and/or any of its subsidiaries or affiliates. Nothing contained in the [LOEWE] Official online store should be construed as granting by implication or otherwise, any license or right to use any trademark displayed on the [LOEWE] Official online store without the written permission of [LOEWE]. You have permission to electronically copy and print hard copies of pages from the [LOEWE] Official online store solely in connection with non-commercial purposes related to placing an order or shopping with the [LOEWE] Official online store. Unless we give you specific written permission in advance, any other use of the [LOEWE] Official online store, its content and its information, are strictly prohibited.
在【罗意威】线上旗舰店中出现的所有商标、标识和服务标志(“商标”)均为注册和/或尚未注册的【罗意威】商标,并且为【罗意威商贸(上海)有限公司】和/或其任何子公司或关联方的专有财产。本条款,以及在本条款和【罗意威】线上旗舰店的外观和印象中出现的、本条款所包括的所有材料、组成部分和内容(包括画图、设计、插图、照片、文字、计算机代码、声带和图解),均为【罗意威商贸(上海)有限公司】和/或其任何子公司或关联方的专有财产。【罗意威】线上旗舰店中所包含的任何内容,均不得被解释为,以暗示或其他方式,授予无须经【罗意威】书面许可、即可使用【罗意威】线上旗舰店中所展示的任何商标的任何许可或权利。您被许可,仅为与在【罗意威】线上旗舰店下订单或购物相关的非商业目的,而以电子方式复制【罗意威】线上旗舰店页面、和以纸质形式打印【罗意威】线上旗舰店页面。除非我们事先给予您具体的书面许可,对【罗意威】线上旗舰店及其内容和信息的任何其他使用均被严格禁止。

23. COPYRIGHT
著作权

All contents of [LOEWE] Official online store are Loewe Commercial and Trading (Shanghai) Co., Ltd. copyright. All rights reserved.
【罗意威】线上旗舰店所有内容的版权均为【罗意威商贸(上海)有限公司】拥有。所有权利均被保留。

24. LINKS TO THIRD PARTIES
与第三方的链接

For your convenience and to improve the use of this website, this website may provide links to sites owned and controlled by third parties from time to time. These links will take you out of our service and leave the site beyond the control of [LOEWE]. This includes links to business partners who can use [LOEWE] trademarks under brand sharing agreements. The sites you can access to have separate terms and conditions and privacy policies. Despite our efforts to maintain the integrity of our website, we are not responsible for the content and activities of third-party sites and cannot be held responsible for them. Therefore, you have to bear all the risks of accessing third party sites on your own. Note: These sites may send their own cookies to users to collect or request personal information, so we recommend that you choose to view the terms of use and/or privacy policies of these sites before using them.
为了您方便起见,也为了提高本网站的使用率,本网站可能会不时地在网站中提供第三方拥有和控制的站点的链接。这些链接将您带出我们的服务之外,并离开本网站,将超出【罗意威】的控制范围。这包括与依照品牌共享协议可以使用【罗意威】商标的合作伙伴的链接。您可以链接访问的站点都拥有各自独立的条款和条件及隐私政策。尽管我们设法维护自身网站的完整性,我们不负责第三方站点中的内容和活动,因此无法对其承担责任。因此您需自行承担访问/接入第三方站点的全部风险。请注意:这些站点可能会向用户发送它们自己的cookies来收集或索取个人信息,因此我们建议您在使用这些站点之前选择查看这些网点的使用条款和/或隐私政策。

25. CONTACT US
如何联系我们

If you have any questions or suggestions about the products, services or the Terms and Conditions provided by the [LOEWE] Official online store, or if you wish to make any complaints about the [LOEWE] Official online store or its contents, please send an email to Customer.service@cn.loewe.com or call the User Service Department at 400-668-9028 .
如果您有任何有关【罗意威】线上旗舰店提供的产品、服务或本条款的问题或建议,或您希望提出有关【罗意威】线上旗舰店或其内容的任何投诉,请发送邮件至Customer.service@cn.loewe.com或拨打400-668-9028联系客户服务部。